OUR PRODUCTS ARE HANDMADE TO ORDER. ONE PAIR AT A TIME. DUE TO NATURE OF OUR PRODUCT ALL SALES ARE FINAL. NO CANCELATIONS. PLEASE PURCHASE ORGANICS SEPARATELY TO AVOID DELAYS.
PRODUCTION TIMES ARE BUSNIESS DAY'S. MONDAY - FRIDAY ONLY, EXCLUDING HOLIDAY PRODUCTION BREAKS.
Estimated dispatch dates may have delays due to unforeseen events. Such as weather, material shortage, equipment breakdown, large volume of orders.
Our items are hand made within 7 -10 business days, from the next business day of purchase. PLEASE PURCHASE ORGANICS SEPARATELY TO AVOID DELAYS. If your order includes organics, your order will now be part of our organic production timeframe of 30 +/- business days not to exclude 90 business days.
Due to an overwhelming response for our organic plugs, production times can be up to 30 business days, not to exceed 90 business days. Depending on the volume of orders, there may be an extra day or too getting them packed up and sent out for shipping. All plugs are 100% handmade, one pair at a time, in the order they are received in. If there are unforeseen events, broken machines, delayed lumber shipments etc. there may be a change in the production timeline.
Once again, all orders are 100% handmade. Organics are made from wood, and certain woods have a longer prep time than others. DUE TO NATURE & CUSTOM SIZINGS OF OUR PRODUCT ALL SALES ARE FINAL.
We understand that you are excited to receive and wear our jewelry, and we truly believe you will be extremely satisfied with our jewelry. We value your business and appreciate your patience with production timelines.
Once your order is received, within the first week, your order is roughed out from a block of solid wood, and set aside to dry out, which can take a few days. You may be asking, why does wood need to dry? Since the wood once came from a living tree, some woods may still be damp in the center of the lumber. Once the lumber is cut to the shape, we dry them out, to avoid any major shrinking, cracking or warping. From there, they will be set inline for rough shaping. This is where we will take the jewelry, and rough out the shape and wearable area that you requested. Once the rough out is complete, they will go in line for final shaping, polishing. This is the longest process, and depending on the volume of orders, this can take a few days to a couple weeks, depending on the volume of orders.
When final shaping & polishing is complete, the jewelry will be sent out for shipping, only if it’s a solid, concave, or tunnel. If they require any gem pressings or engraving, they will be placed in line to get that completed. Yes, we due use lathes, mills, laser engravers and CNC machines to make the bulk of the jewelry, but all polishing, final shaping, and gem pressing is all completed by hand, one piece at a time.
Once orders are completed, they are placed in line for packing and shipping. We ship through USPS First Class Mail, unless upgraded shipping fees have been arranged. To speed up the process, we purchase our postage ahead of time, and have an email sent to you the day that the order will be packed up and shipped out. If you do not receive this, please check your spam folder. Due to the policies with our website, we are unable to alter the name or address it is sent too, so please make sure your shipping address is correct before checkout. Postage is printed directly to what you input.
Once tracking is issued, please allow up to 48hrs for the tracking to update for a delivery date. The purchase date of the postage maybe different than the shipping date. Since we ship in bulk, orders are packed in bulk mail totes, and picked up daily at our location in Orange County, CA.
If you have any questions regarding your order, please feel free to contact us by email, with your order number or email address used at checkout. We do not answer any questions about orders via any social media platforms. Since our workdays are long in the shop, please allow 48-72 hrs. for us to respond to your email. Please don’t think we are ignoring you, but we do respond to emails during off business hours, so we are able to make the most of the day to produce our jewelry.