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FAQ

 

WHAT IF I RECIEVED A WRONG ORDER? If you receive an incorrect or wrong order such as size or style, on our end from your placed order. Please email us directly within 3 days from the tracking delivery date. Included the following below.

FULL NAME

ORDER NUMBER

PICTURE OF THE ITEM RECEIVED

Once confirmed via email to be incorrect on our end. A return postage label will be emailed, products must be returned securely in the original shipping box within 7 days from when return postage was emailed. Once the package is received, replacement will be issued within 5 business days. Like for like products only. NO REFUNDS OR STORE CREDIT.

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I RECIVED A DAMAGED PRODUCT, NOW WHAT? Since orders are bounced around during shipping, it is possible you may receive a damaged product. Please email us directly within 3 days from the tracking delivery date. Include the following below.

FULL NAME

ORDER NUMBER

PICTURE OF THE ITEM RECEIVED

Products may be asked to be returned, for replacements. A return postage label will be emailed, products must be returned securely in the original shipping box within 7 days from when return postage was emailed. Once the package is received, replacement will be issued within 5 business days. Like for like products only. NO REFUNDS OR STORE CREDIT. Package tracking after 3 days from delivery date will be considered mishandling of products.

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DO YOU OFFER DISCOUNTS? Yes, You can get discount codes by joining our mailing list or following us on social media.

CAN I SWITCH DESIGNS AROUND? Yes, most our items can be customized to your request. Please email us with your custom order request include picture references and details.

I DON’T HAVE STRETCHED LOBES; CAN YOU MAKE EARRINGS?

YES! We offer our non-organic designs in FAKE PLUGS, a 1.22mm post is used, with round acrylic screw on packings. This gives the illusion of a 00g plug.

 

Our email: lovekills_boutique@yahoo.com